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Abusive Customers
Jamie Smarr on the NYT City Room blog: "Let’s face it, folks. The customer is not always right. In fact, some are just plain old abusive, cheap and crass.…
Recent posts
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Once Again for the First Time: What is Net Neutality?
Not surprisingly, FCC Commissioners voted 3 to 2 yesterday to open a Notice of Inquiry on changing the classification of broadband Internet access from an “info…
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Dispute Resolution iPhone App
Mike Sherry in the Kansas City Business Journal, "In a marital spat? There’s an app for that..." "In a knock-down-drag-out fight with your signi…
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Facebook's Security Screening
UPDATE: Facebook explains the security procedure here. Apparently they only use photos if you have not set up another verification means. Also, I have confirmat…
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The Criminalization of E-Personation
I was interviewed yesterday for the local Fox affiliate on Cal. SB 1411, which criminalizes online impersonations (or “e-personation”) under certain circumstanc…
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ODR and Consumers 2010
Sporadic updates on this blog as of late, but that's due to some exciting developments in other places... Check out the cooperative blog on the UNCITRAL OD…
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Face for Radio
Check out my latest eBay adventure... filling in for Griff as the host of eBay Radio: http://www.ebroadcaststudios.com/jun8,2010.html Pretty rough, but it'…
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"Legally Defensible" Security and the (Surprisingly Lacking) Right to Privacy
I participated last week in a Techdirt webinar titled, “What IT needs to know about Law.” (You can read Dennis Yang’s summary here, or follow his link to wat…
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Privacy Worries Inspire A New Wave Of Startups
Ryan Calo, a residential fellow at the Center for Internet & Society, is quoted on reactions to Facebook's privacy policies in this article on investmen…
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Facebook Privacy Woes Make Little Impact On Site’s Popularity
Ryan Calo, a residential fellow at the Center for Internet & Society, is quoted on changes to Facebook's privacy policies. Brian Womack of Bloomberg rep…
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Facebook Unveils New, Simpler Privacy Settings
Ryan Calo, a residential fellow at the Center for Internet & Society, talks to David Louie of KGO News about recent changes to Facebook's privacy settin…
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Congress Moves on Broadband Regulation--But to Where?
The announcement yesterday from key Senate Democrats of an effort to reform the Communications Act put me in a nostalgic mood. Here follows one of my longest ef…