Colin Rule is Director of Online Dispute Resolution for eBay and PayPal. He has worked in the dispute resolution field for more than a decade as a mediator, trainer, and consultant. He is currently Co-Chair of the Online Dispute Resolution Committee of the American Bar Association’s Dispute Resolution Section, a fellow at the Center for Information Technology and Dispute Resolution at UMass-Amherst, and he serves on the Steering Committee of the Better Business Bureau’s Internet program, BBBOnline.
Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO (2000) and President. In 2002 Colin co-founded the Online Public Disputes Project, which applied ODR to multiparty, public disputes. Previously, Colin was General Manager of Mediate.com, the largest online resource for the dispute resolution field. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, D.C. and the Consensus Building Institute in Cambridge, MA.
Colin has presented and trained throughout Europe and North America for organizations including the Federal Mediation and Conciliation Service, the Department of State, the International Chamber of Commerce, and the CPR Institute for Dispute Resolution. He has also lectured and taught at UMass-Amherst, Stanford, MIT, Southern Methodist University, the University of Ottawa, and Brandeis University.
Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He has contributed more than 40 articles to prestigious ADR publications such as Consensus, The Fourth R, ACR News, and Peace Review. He authors the online conflict resolution column in ACResolution Magazine and contributes to odr.info, a news resource chronicling developments in the ODR field. He holds a Master's degree from Harvard University's Kennedy School of Government in conflict resolution and technology, a B.A. in Peace Studies from Haverford College, and he served as a Peace Corps volunteer in Eritrea from 1995-1997.