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Abusive Customers

Jamie Smarr on the NYT City Room blog: "Let’s face it, folks. The customer is not always right. In fact, some are just plain old abusive, cheap and crass.…

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Dispute Resolution iPhone App

Mike Sherry in the Kansas City Business Journal, "In a marital spat? There’s an app for that..." "In a knock-down-drag-out fight with your signi…

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Facebook's Security Screening

UPDATE: Facebook explains the security procedure here. Apparently they only use photos if you have not set up another verification means. Also, I have confirmat…

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The Criminalization of E-Personation

I was interviewed yesterday for the local Fox affiliate on Cal. SB 1411, which criminalizes online impersonations (or “e-personation”) under certain circumstanc…

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ODR and Consumers 2010

Sporadic updates on this blog as of late, but that's due to some exciting developments in other places... Check out the cooperative blog on the UNCITRAL OD…

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Face for Radio

Check out my latest eBay adventure... filling in for Griff as the host of eBay Radio: http://www.ebroadcaststudios.com/jun8,2010.html Pretty rough, but it'…

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The First National Broadband Plan

Over the weekend, I published an op-ed in The Des Moines Register encouraging the FCC to heed the lessons of the first national broadband plan, the one Secretar…

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A New Wall Street Initiative

Two weeks ago, the Future of Money and Technology Summit held in San Francisco offered a glimpse of powerful ways that technology can reshape the banking and fi…