The Impossible Job: Inside Facebook’s Struggle to Moderate Two Billion People

"Danielle Citron, author of Hate Crimes in Cyberspace and a professor at the University of Maryland’s law school, told Motherboard that Facebook’s “oh shit” moment came in 2013, after a group called Women, Action, and the Media successfully pressured advertisers to stop working with Facebook because it allowed rape jokes and memes on its site.

“Since then, it’s become incredibly intricate behind the scenes,” she said. “The one saving grace in all of this is that they have thoughtful people working on a really hard problem.”"