“Just an Ass-Backward Tech Company”: How Twitter Lost the Internet War

"Danielle Citron, a Twitter trust and safety partner and a professor at the University of Maryland Francis King Carey School of Law, emphasized that if Harvey’s team is sometimes slow to address abuse, it’s only because they care so much about getting each case right. “They mean it when they say they care about speech that terrorizes and silences,” Citron said. “They really do have their users’ speech issues in mind in a way that’s very holistic.”"