Robert Pasieka sued America Online (“AOL”) in a class action on behalf of consumers who subscribed to AOL’s online services. The complaint described subscribers’ difficulty in canceling these services, as well as continued billing after cancellation, and alleged the use of deceptive and unfair methods with
respect to subscription efforts and customer retention practices. Pasieka filed the suit in Florida state court, making claims under the Florida Deceptive and Unfair Trade Practices Act (“FDUTPA”) and the Florida Free Gift Advertising Law (“FFGAL”).
AOL moved to dismiss the action for improper venue, arguing that the AOL Member Agreement provided for exclusive jurisdiction in the courts of Virginia of “any claim or dispute with AOL or relating in any way to … membership or … use of AOL ….” The trial court denied this motion, and AOL appealed.