Daphne Keller, Director of Intermediary Liability at Stanford’s Center for Internet and Society, told Quartz Facebook’s turnaround time was actually quite fast. Keller worked for years as an attorney at Google, and said that having been “on the other side,” she witnessed the massive volume of user reports these companies get, and how many of the flags they get are simply wrong or not actionable. “I don’t think it’s realistic to do anything better.”
Last year, after a spate of violent incidents filmed on Facebook Live, Facebook told Quartz they would expand staff that monitors their live posts instead of relying largely on user reports. This approach has its limits, Keller says.